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Shipping & Returns

We ship worldwide from our studio in Antwerp. We usually ship within 2 working days. All orders are shipped by DPD (Europe) or bpost (Belgium). Both services are trackable to your door. We will email you tracking details as soon as the parcel is shipped.

 

Delivery rates

 

All prices on the website include 21% VAT. Costumers outside the EU can shop tax free. Please not that a custom fee may apply to packages send outside the EU. Any duties payable will be the responsibility of the costumer and may need to be paid with delivery.

 

Returns:

We hope you love your MA item, however if you decide that it is not the best match you can easily return it. Please email us to [email protected] for return confirmation. Products must be returned within 7 days of receipt. They must be unworn, unwashed and in perfect condition with their original tags and packaging. As the costumer you are responsible for return shipping charges. We can not reimburse any return packages lost in transit. As soon as we receive your returned item and it is in perfect condition we will refund the full value of the good. The original shipping cost is not refundable. “Sale” items cannot be returned. We hold the right to deny any refund that does not meet all policy requirements.

 

Please return items to:

Maddalena Annunziata
Haptic House
Turnhoutsebaan 1-3
2100 Antwerpen BE

 

 

For any further questions please email us at [email protected]